Oneten Shipping & Returns Policy

Thank you for supporting Oneten. Every purchase you make helps us continue our charitable work. We truly appreciate your support.

Shipping Information

Order Processing

At Oneten, we aim to get your order to you as quickly as possible. All orders are processed within 1–3 working days.

UK Delivery Options

Free Standard Delivery: 3–5 working days after dispatch

Express Delivery £4.99 : 1–2 working days after dispatch

Please note that delivery times are estimates and may vary due to postal or courier delays beyond our control.

International Orders

Our website is currently not set up to handle international orders. However, if you’re based outside the UK and would like to purchase from us, please get in touch at hello@onetencharity.org or drop us a message on instagram @onetencharity and we’ll do our best to arrange an alternative ordering and shipping method for you.

Returns Policy

We want you to love your Oneten order, but if something isn’t quite right, you can return items for a refund within 14 days of receiving your order.

How to Request a Return

1. Email us at hello@onetencharity.org with your order number and details of the item(s) you wish to return.

2. We’ll reply with our returns address and full instructions.

3. Once we receive and your return, we’ll process your refund within 14 days. Refunds are issued to the original payment method.

Return Conditions

Items must be unworn, unwashed, and in their original condition and packaging.

You are responsible for the cost of return postage unless the item is faulty or incorrect.

We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.

Exchanges

We do not currently offer direct exchanges. If you’d like a different size, colour, or style, please return your item for a refund and place a new order.

Contact Us

If you have any questions about shipping, returns, or your order, please get in touch: hello@onetencharity.org